lost baggage news stories on Newser

Airline Sued for $5M Over Lost Bag

Rob Quinn — Fri, 23 Jul 2010 06:29:00 CDT

Airlines that lose people's bags shouldn't be charging them for the service, says an angry passenger suing American Airlines. Danielle Covarrubias has launched a $5 million class action suit against the airline, complaining that after it lost her bag containing $800 in possessions managers refused to refund her $25 baggage...

Carry On! Fewer Checked Bags Cut Lost Luggage

Ambreen Ali — Mon, 02 Mar 2009 02:05:21 CST

Through their relentless fees, airlines have managed to put the task of transporting often-lost luggage in much safer hands. Last year—as passengers carried aboard the baggage they previously checked for free—airlines lost 1.3 million fewer bags than in 2007, the Chicago Tribune reports. The 33% improvement was...

Some Hudson Passengers Say $5K Not Enough

Katherine Thompson — Wed, 28 Jan 2009 10:28:51 CST

US Airways paid $5,000 to each passenger aboard Flight 1549 for the baggage that the NTSB needs to keep for its investigation into the crash—but not everyone is satisfied with that payout, reports USA Today . Some say their belongings were worth more than $5,000, while others want...

AA Should Bag Boneheaded Luggage Fee

Ellen Gibson — Thu, 29 May 2008 06:28:41 CDT

American Airlines’ plan to charge passengers $15 to check a bag is likely to cost the carrier more money than it generates, Joe Brancatelli argues in Portfolio . “Not only will it infuriate flyers—who are already annoyed with American’s lousy operating efficiency and its recent maintenance snafus—it’s likely to...

Passengers Air a Record Number of Complaints

Peter Fearon — Mon, 07 Apr 2008 03:45:00 CDT

Airline passengers on domestic flights are unhappier than they've been in years, with consumer complaints up 60%, according to the annual Airline Quality Rating survey. Long delays, cancellations, overbooking, late arrivals, and lost baggage accounted for most of the complaints, which haven't been this bad since 2000, reports the AP....

Heathrow Fiasco a 'National Embarrassment'

Rob Quinn — Tue, 01 Apr 2008 07:42:02 CDT

The chaos is continuing at Heathrow's brand-new Terminal 5, with one British politician slamming the fiasco as a "national embarrassment," the Daily Telegraph reports. More than 50 flights were canceled yesterday and British Airways admitted that the mountain of stranded baggage contained as many as 28,000 bags, well above...